BOOKING CONDITIONS

Contract

Your contract is with Le Domaine de Saint Endréol. The following booking conditions confirm the terms of contract which automatically come into force on payment of the deposit to Le Domaine de Saint Endréol. Please read them carefully before making a booking. 

Reservation, Confirmation and Payments.

You have made your reservation and received a confirmation with dates, price, and description of the reserved property. This document forms the basis of our contract with you and should therefore be checked carefully. To accept the booking, a down payment of 30 % of the total amount must be paid to Le Domaine de Saint Endréol within 7 days following your booking. The balance must be paid at least 3 weeks before arrival date. Payments can be made by swift transfer, VISA or MasterCard.

For last minute reservations made 1 month or less before the planned arrival date, payment in full is due immediately. In this case the contract conditions come into force once the final payment has been received.

Only one invoice is sent, and we recommend that you put a reminder in your calendar of the due date for final payment.

If the balance is not paid on time, we will try to contact you but reserve the right to cancel your reservation, retain the deposit and apply cancellation charges as indicated below. 

WE DO NOT ACCEPT AMERICAN EXPRESS CARD FOR PAYMENTS

Changes or Cancellations by the Customer.

If you wish to change any accommodation arrangement we will endeavour to do so.

Should you have to cancel your accommodation, you will incur the following cancellation charges:

- Cancellations made more than 14 days before arrival: Fixed cancellation fee of 80.00 €

- Cancellations made 14 to 7 days before arrival: 50% of rental cost

- Cancellations made less than 7 days before arrival: 100% of rental cost.

All modifications or cancelation be must be confirmed in writing (email, letter). The date of the writing will be considered for the refund.

We recommend you take vacation insurance to cover against unavoidable cancellation.  

Changes or Cancellation by Le Domaine de Saint Endréol.

It is unlikely that we will have to make changes to your reservation. If we are forced to do so, we will advise you as soon as possible. Unless the change is due to war, riot, industrial dispute, natural disaster, fire or any other reason outside our control, we will offer you the option of accepting an alternative accommodation of the same value and features (if available) or a full refund of all monies paid without further compensation.

Prices and Periods

Prices are usually quoted per home per week (not per person). Bookings are normally from Saturday to Saturday OR Wednesday to Wednesday . Other arrival and departure dates may be possible after checking with our booking office. Other restrictions may apply over Christmas and New Year period. If your vacation falls across two different price periods, you will be charged pro rata for the number of days in each period. Prices include the power costs, bed linen and final cleaning but local tourist tax must be paid on site as an extra charge (3,46€ per day and per person more than 18 years old) Any other additional services, such as extra cleaning, firewood, etc. are not included and must be paid on site.

We reserve the right to impose any taxes or other charges, which may be implemented by the Government or other regulatory body, which were unknown at time of publishing this price list.  

Arrival and Departure, Curtailing or extending your stay

Unless organized differently with our office, you should arrive between 4.00 pm and 7.00 pm on the day of commencement of your booking and vacate before 10.00 am on the day of departure. Unauthorized departures after 10am will be subject to additional charges (from the cleaning price to the daily renting rate). If you are unable to take occupation on the day and time reserved due to delay, illness, personal reasons etc. no refund can be made. Similarly, if you have to cut your vacation short for any reason, no refund can be made for unused days. If you would like to extend your stay, please contact our booking office who will tell you immediately whether it is possible.  

Your Liability

Every tenant must:

- Strictly respect coproperty rules and regulations. Repeated violations of these regulations may lead to eviction from the Domain without partial or full refund of the rental fees.

- Respect the maximum number of residents allowed in each house, (example: six for a three-bedroom house and four for a two-bedroom house)

- Occupy the premises personally, and under no circumstances sublet even for free, or give over his rights to his rental agreements to anyone.

- Pay by credit card a security deposit on your arrival. The safety deposit will be refunded on your account once the accommodation has been controlled after your departure. If the amount of the reparation or replacement is more than your security deposit you will have to pay the difference.

- Take care of the property and contents. If you break or damage anything in the vacation home, you must advise our office immediately. You and your party will be responsible for any breakage or damage made, unless you can prove it was not your responsibility, and will have to pay for replacements or repairs.

- Leave the property in good order, wash and put away all kitchen utensils before departure.

- Do not exceed the number of one pet per house or apartment. (8 €/day)

For fire hazard and your own security, please note that you must request our authorization previous to any use of the fireplace and that barbecues are forbidden on site.

The client has to subscribe personal holiday insurance before leaving his country

(liability insurance).

Our Liability.

If the holiday rental is not in compliance with the signed contract and prevents the course of the holiday, Le Domaine de Saint Endréol will try to provide you with an equivalent holiday rental. In the unlikely event where a similar rental holiday property could not be found, due to the lack of immediate availability or if you refused the proposed replacement for valid and justifiable reasons, Le Domaine de Saint Endréol will refund all or part of the holiday rent, depending on circumstances, and only if they are considered as liable.  

Le Domaine de Saint Endréol is not responsible for the non-execution or for the imperfect execution of the contract:

-       due to an international event or a specific and unpredictable national situation.

Le Domaine de Saint Endréol will not be responsible in the following cases:  

-          Wrongdoing or serious breaches of the holiday rental agreement by the tenant. 

-          Unpredictable and insuperable situations due to a third party's involvement, not part of the services provided as per the rental agreement.

-          In case of “force major” or because of an event that neither Le Domaine de Saint Endréol, or their intermediaries or representatives (person in charge of property rental keys for example) could prevent despite their diligence and against which they cannot act.

-          Damage and losses suffered by the tenant in case of burglary or theft. It is up to you to ensure that you are protected by your personal insurance.  

Le Domaine de Saint Endréol will not be responsible for any interruption in services (such as gas, electricity, water, television/satellite, Internet) over which we have no direct control.

If you should have a problem during your vacation, you must inform our office immediately who will endeavour to put things right. In serious cases you should confirm your complaint in writing within 8 days of vacating the accommodation.